Participant

Answered

I canceled my subscription, why are yall still trying to bill me?

Forum|Forum|5 days ago
August 7, 2026
7 replies
44 views

Hello, I cancelled my subscription during the 7 day free trail. I received an email saying the cancellation with be processed on 7/31. It is now 8/6 and yall are still trying to bill me. Cancel it or I will report yall as fraud. I have documentation as well

Correct answer Jeff_A_Wright

Thank you for posting, @different_thinkbe1d.

I am sorry to hear about the difficulties you are encountering in managing your subscription.

As Kglad suggested, please start by reviewing the plans and billing information in your Adobe account:

https://account.adobe.com/plans

There is an active Adobe Acrobat Pro subscription on the account that is currently past due. When there is an outstanding balance, Adobe may be unable to complete the cancellation until the payment issue is resolved.

Please review and update the payment method associated with the subscription:

https://helpx.adobe.com/manage-account/using/update-billing-information.html

Once the payment issue is resolved, you should be able to complete the cancellation process through your Adobe account. You can review the cancellation steps and terms here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

If you continue to have difficulty canceling the subscription after updating the payment information, then please don’t hesitate to contact us directly at https://helpx.adobe.com/contact.html?rghtup=autoOpen.

Please update this public discussion thread if you have any additional questions, @different_thinkbe1d.

F

fantastic_Sunbeam4bfa

Participant

Okay I have paid the subscription and am trying to cancel but the cancellation button is grey for some reason and not allowing me to cancel , can you please assist.

kglad

Community Expert

@fantastic_Sunbeam4bfa

copy and paste here a screenshot of the entire page at https://account.adobe.com with personal info blocked-out.

Jeff_A_Wright

Correct answer

Community Manager

Thank you for posting, @different_thinkbe1d.

I am sorry to hear about the difficulties you are encountering in managing your subscription.

As Kglad suggested, please start by reviewing the plans and billing information in your Adobe account:

https://account.adobe.com/plans

There is an active Adobe Acrobat Pro subscription on the account that is currently past due. When there is an outstanding balance, Adobe may be unable to complete the cancellation until the payment issue is resolved.

Please review and update the payment method associated with the subscription:

https://helpx.adobe.com/manage-account/using/update-billing-information.html

Once the payment issue is resolved, you should be able to complete the cancellation process through your Adobe account. You can review the cancellation steps and terms here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

If you continue to have difficulty canceling the subscription after updating the payment information, then please don’t hesitate to contact us directly at https://helpx.adobe.com/contact.html?rghtup=autoOpen.

Please update this public discussion thread if you have any additional questions, @different_thinkbe1d.

kglad

Community Expert

check your account, https://account.adobe.com

does it show an uncancelled subscription? if yes, is that different from the cancelled subscription?

F

fantastic_Sunbeam4bfa

Participant

Hi there @kglad , I'm also struggling here , i cancelled my subscription after a free trial , I got the confirmation email of the cancellation but somehow I am still being billed , can you please assist? My email is jarrodnaicker2004@gmail.com.

kanikas28368183

Community Manager

Hi, I can see that you have an Adobe account under the same email ID used for this community.

Based on the account details, you had both an Acrobat Pro and an Acrobat AI Assistant subscription. The Acrobat AI Assistant subscription was canceled, but the Acrobat Pro subscription remained active. That is why you are still receiving emails about upcoming charges for Acrobat Pro.

I understand how this can be confusing. To get help with your subscription and billing details, I recommend reaching out to Adobe Support using the link below:

https://adobe.ly/45Sqg6H

The support team will be able to review the account with you and help clarify the charges. If you have any other questions, feel free to let us know. We're happy to point you in the right direction

Thanks
^KS

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.