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Participant
July 4, 2026
Question

I canceled my subscriptions in April, I was billed in May and just now billed. I am livid. I can't find anywhere to email or call to get this straightened out. My life has enough stress right now, I don't need more!!

  • July 4, 2026
  • 1 reply
  • 15 views

I have my confirmation email where I canceled and was told my subscriptions would end on April 25, 2026. The payment today puts me in a mess. 

    1 reply

    ShivangiGupta
    Community Manager
    Community Manager
    July 8, 2026

    Hi ​@grrrrr,

    Thanks for reaching out.

    I looked into Adobe account and I confirm that the last transaction made/requested  by Adobe was in April 2026. I could not locate any transaction after April. Did you speak with your bank regarding this?
    I’d recommend you following this article to identify where was your payment method with Adobe: https://helpx.adobe.com/in/manage-account/kb/unknown-charge-on-bill.html

    I hope it helps.

    ^Shivangi

    ^Shivangi