I canceled the free trial and got charged anyway
Within the first week of having the creative cloud free trial, I went to manage plan, canceled my plan, and assumed all was well.
Then I was still charged the monthly 54.99 recurring bill. I need to take care of this issue before may 31st and this payment continues to accrue.
I'm assuming a company such as Adobe would honor the fact that something is wrong with their system, and my cancellation attempt was not successful, with no negligence on my part, to try to cancel within the time frame, in the only available way.
I am writing this also to document these facts. In hope someone will reach out to help me with this issue. I've tried to contact Adobe customer service via chat and have been prematurely disconnected on two previous attempts.
You can see to my account and recognize I am not currently using your service, have not used your service for any significant amount of time, nor will I be using your service. Have not created any files and/or done any work.
Please contact me to help resolve this issue.
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