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Participant
January 15, 2025
Question

I cancelled and keep getting charged. Why?

  • January 15, 2025
  • 1 reply
  • 354 views

I cancelled all of my Adobe access and continue to be charged. $19 here. $14.98 there. This is quite frustrating that there is no definite cancellation and Adobe is on so many platforms, as the only way to read documents.

I used Adobe for work one year, with issues concerning words overlapping and the document remaining in a frozen state for periods of time. I attempted to cancel on 5/2/24 and again on 8/13/24. I even had to dispute my 11/19/24 payment. I lost the dispute because it was said that I agreed to the subscription. So, once again, I have a charge of $19, as of 1/15/25, for a service that I no longer use. Why am I unable to successfully cancel?

I just want to completely cancel my subscription(s). Who do I talk to? How do I contact them? And how long does this process take?

 

1 reply

Amal.
Community Manager
Community Manager
January 24, 2025

Hi there

 

I hope you are doing well. Thank you for reaching out to us.

I have checked the Adobe account linked to the Adobe ID you are using in this community. Currently, there is no active subscription associated with your account.

If you are still being charged, please feel free to contact us. We will be happy to look into this issue further for you.


 

 

Participant
July 5, 2025

I have cancelled my whole adobe subscription last month still it's getting charged from this month july 04th.

Please kindly refund my money to original source where it's been deducted.

Jeffrey_A_Wright
Community Manager
Community Manager
July 7, 2025

I am sorry, Jazzistar, but I don't see any active or recent subscriptions or purchases under the account you used to post to this public discussion forum. Please make sure to sign into the account you used to purchase access to the services or subscription to request a cancellation of a subscription or service. For more information, see https://adobe.ly/4nQ2znA. ^JW