I cancelled and was still charged.

Question

I need to cancel, and when I canceled yesterday I was still charged today. I need my 49.99 refunded, please.

Jeff_A_Wright · Accepted Answer

Thank you for posting to this public discussion forum, @Mikki3345.

I apologize for any frustration you have encountered when reaching out to us or when managing your new subscription through the Apple Store.

For information on how to cancel your new subscription and receive a refund, see https://support.apple.com/en-us/118428?device-type=mac.

Please update this public discussion thread if you have any additional questions.

Peru Bob · Answer

If you properly canceled, you will receive a refund within 14 days.

See here:

and here:

You need to have a valid form of payment before you can cancel a subscription and get a refund.

https://helpx.adobe.com/account/individual/billing-and-payments/payment-methods/update-payment-information.html

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