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fantastic_Zephyr62bb
Participant
Oct 15, 2026 7:46 PM UTC
Answered

I cancelled by subscription on or about 9/22/26 after seeing a charge to Adobe but have not received a refund for the payment to my credit card.

I want a refund to my credit card

    AkanshaAshra
    AkanshaAshraCorrect answer
    Community Manager
    Oct 15, 2026 8:01 PM UTC

     

    Hi ​@fantastic_Zephyr62bb 

    We understand your concern. After reviewing your account, we found that the subscription is not eligible for a refund based on the applicable cancellation terms.

    For more details, please refer to:
    Understand Adobe's subscription terms and refund policies

    Thank you for your understanding. Let us know if you have any additional issues.
    ^Akansha

     

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    2 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Oct 15, 2026 7:55 PM UTC

    then cancel during the trial period.  cancel subscription, https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html 

     

    understanding cancellation 

    fees, https://helpx.adobe.com/uk/manage-account/using/creative-cloud-subscription-terms.html#cancel 

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    AkanshaAshra
    Community Manager
    AkanshaAshraCommunity ManagerCorrect answer
    Community Manager
    Oct 15, 2026 8:01 PM UTC

     

    Hi ​@fantastic_Zephyr62bb 

    We understand your concern. After reviewing your account, we found that the subscription is not eligible for a refund based on the applicable cancellation terms.

    For more details, please refer to:
    Understand Adobe's subscription terms and refund policies

    Thank you for your understanding. Let us know if you have any additional issues.
    ^Akansha

     

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