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Mshar1
Participant
May 11, 2026
Question

I cancelled my Adobe acrobat subscription, but haven't receive my refund.

  • May 11, 2026
  • 3 replies
  • 87 views

I've canceled it since may 2nd and didn't receive a refund.

 

Is there any info you need to help me?

    3 replies

    ShivangiGupta
    Community Manager
    Community Manager
    May 14, 2026

    Hi ​@Mshar1,

    I confirm that a refund was automatically initiated when you cancelled the plan. As the expert mentioned, it usually takes 12-14 days for the refund to process. Let us know if you do not receive the refund within the said duration.

     

    ^Shivangi

    ^Shivangi
    Mshar1
    Mshar1Author
    Participant
    May 14, 2026

    I'll inform you if i didn't receive it, i am not sure but i read somewhere that its 5 work days so i was confused why i didn't receive it since i refunded it may 2

     

    Thank you

    ShivangiGupta
    Community Manager
    Community Manager
    May 14, 2026

    Thank you for understanding. Actually, it may vary depending upon your bank/country or payment method at the time of purchase.

    This is why we advice to wait 12-14 days.

    ^Shivangi
    Nancy OShea
    Community Expert
    Community Expert
    May 12, 2026

    If you cancelled within 14 days of downloading the appp., the refund is sent automatically.  Allow 10-15 business days (M-F). 

    No refunds after 14 days.

     

    See below for more details.

     

    Hope that helps. 

     

    Nancy O'Shea— Product User & Community Expert
    Jill_C
    Community Expert
    Community Expert
    May 11, 2026

    If you cancelled an annual subscription before the end of its term, you are not necessarily due a refund. Had you been advised by Adobe that a refund was possible? By the way, your question has been posted to the incorrect forum, so you probably won’t receive many responses here.

    Jill C., Forum Volunteer
    Mshar1
    Mshar1Author
    Participant
    May 14, 2026

    Thank you for the insight,  where do i post it and yes when i canceled the same day they charged me the subscription it says I'll get a refund