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Carefree_Glimmer2e08
Participant
October 14, 2026
Answered

I cancelled my Adobe pro plan on 11 October, and it was confirmed that is was cancelled. Yet on 14 October, Adobe attempted to charge me despite that. Why am I being charged for a plan that is no longer active? Please resolve this issue immediately.

 

    AkanshaAshra
    AkanshaAshraCorrect answer
    Community Manager
    October 14, 2026

    Hi Carefree_Glimmer2e08,

    Thanks for reaching out. We understand how inconvenient this can be.

    We recommend contacting our support team through the link below so they can look into your concern:
    https://adobe.ly/4yp5iZ4

    We appreciate your understanding and hope this points you in the right direction.

    ^Akansha

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    3 replies

    Carefree_Glimmer2e08Author
    Participant
    October 14, 2026

    Oh, I understand okay, thank you 

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 14, 2026

    assuming you do not have a teams or enterprise subscription, you most likely failed to cancel your acrobat subscription.

     

    check your account, https://account.adobe.com 

     

    does it show an acrobat subscriptions?

    Translate
      AkanshaAshra
      Community Manager
      AkanshaAshraCommunity ManagerCorrect answer
      Community Manager
      October 14, 2026

      Hi Carefree_Glimmer2e08,

      Thanks for reaching out. We understand how inconvenient this can be.

      We recommend contacting our support team through the link below so they can look into your concern:
      https://adobe.ly/4yp5iZ4

      We appreciate your understanding and hope this points you in the right direction.

      ^Akansha

      Translate
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