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graceful_Sunbeamd439
Inspiring
September 29, 2026
Answered

I cancelled my Adobe scan monthly subscription before expiry of trial period but google acknowledgment email for subscription cancellation says no refund. Is there some error. I saw there was trial period of 7 days.

  • September 29, 2026
  • 11 replies
  • 64 views

I cancelled my Adobe scan monthly subscription immediately which was accidentally subscribed, i.e. before expiry of trial period but google acknowledgment email for subscription cancellation says no refund. Is there some error. I saw there was trial period of 7 days. Why was it charged immediately and will I be getting a refund?

    Correct answer graceful_Sunbeamd439

    @kglad, I never had trial of this app in past. I think most likely is that free trial might not apply to monthly subscription but only on annual one as per google play store reply an app review. So, sneakily, adobe shows free trial on top and gives 2 options annual and monthly but free trial only applies for annual and that's how many people are duped. Nothing illegal but making interface/Ui such that people gets confused and pay for something they were not fully aware seems unethical and will definitely deter people from using such apps.

     

     

    11 replies

    AkanshaAshra
    Community Manager
    AkanshaAshraCommunity Manager
    Community Manager
    September 29, 2026

    Hi ​@graceful_Sunbeamd439 

    Thank you for posting in the community. We understand your concern and have reviewed the account details for you.

    We can confirm that the Adobe Scan subscription is currently active and has not been canceled.

    We understand your concern regarding the subscription and any associated charges. Since the subscription was purchased through Google Play, subscription management, cancellation requests, and refund inquiries are handled directly by Google rather than Adobe.

    If you no longer wish to continue the subscription, please follow Google's instructions to cancel it:

    Google Play subscriptions: Cancel, pause, or change a subscription

    Once the subscription has been canceled, you can review Google's refund policies and any available refund options through your Google Play account. You may also contact Google Play Support directly for assistance with billing or refund-related questions.

    If you need any additional assistance after reviewing the information above, please let us know. We'll be happy to help.

    ^Akansha

    graceful_Sunbeamd439Author
    Inspiring
    September 30, 2026

    Hi Akansha, I already cancelled it but the play store still shows it will end after 30 days and google refused the refund saying it does not meet it's refund criteria. This feels like a scam how can I be charged during trial period whether purchased accidentally or not. Hope Adobe takes action to refund and stop subscription.

     

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 29, 2026

    contact the google app store.

    graceful_Sunbeamd439Author
    Inspiring
    September 30, 2026

    Hi ​@kglad, I already did but google play store refused refund saying it does not meet the criteria, no sure then, why they even bother giving option of form. Nevertheless, the purchase whether accidental or not should not have been charged as it showed trial period, Adobe needs to take action as per google play reply asking to reach out developer.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 30, 2026

    ​@graceful_Sunbeamd439 

     

    do you have a trial start email and a cancellation email?

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