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afoster9519
afoster9519
Participant
April 7, 2026
Question

I cancelled my Adobe subscription and received a cancellation email but you still charged me and are trying to get me to pay out of a subscription

I cancelled my Adobe subscription and received a cancellation email but was subsequently charged. When I tried to log back on to cancel it again I was told that I need to pay to get out of my subscription.

4 replies

Jeff_A_Wright
Community Manager
Jeff_A_WrightCommunity Manager
Community Manager
April 7, 2026

Thanks for posting, ​@afoster9519.

 

I am sorry for any problems you have encountered with managing your new commitments to Adobe. I do see that you canceled one subscription last month, but the other is still active.

 

Please see https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html for details on how to complete the self-cancel process.

 

For more information on the cancellation and refund process, see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html.

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afoster9519
afoster9519Author
Participant
April 7, 2026

But I only signed up for one plan. How is possible that I was subscribed to two? It was sold to me as a free subscription that I could cancel within the week, which I did. At no point was it made clear that it was two subs.

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Jeff_A_Wright
Community Manager
Jeff_A_WrightCommunity Manager
Community Manager
April 7, 2026

​@afoster9519, you subscribed to Acrobat and AI Assistant for Acrobat on March 19th, and then canceled the Acrobat subscription on March 21st.

 

The self-cancel process must be completed for each subscription you want to end.

 

Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team who can help you manage your commitments to Adobe, ​@afoster9519.

 

I don’t see any records of any previous attempts to reach us, so use a different device if you are unable to contact anyone or are redirected to this public discussion forum.

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kglad
Community Expert
kgladCommunity Expert
Community Expert
April 7, 2026

what's your account show, https://account.adobe.com 

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