I cancelled my free trial of Adobe within 2 days, but the subscription amount was still deducted from my account at the end of the 7-day trial period, despite an email from Adobe that it has been cancelled. What should I do? Please help.

Thanks for posting to this public discussion forum, ​@goblet and ​@goblet .

I am sorry for any problems you have encountered managing your accounts and commitments to Adobe and I am sorry you did not find more value from our offerings.

I can confirm that all of the subscriptions under ​@goblet and ​@goblet have been cancelled.

​@goblet you successfully completed the self-cancel process listed at https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html on July 3rd, 2026.

For information about the cancellation and refund process see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html#month-to-month. Refunds occur automatically and take up to 14 days.

Please update this discussion thread if you have any additional questions, ​@goblet.

Hi. Thanks for replying. I have an individual account. The account shows a subscription to Adobe Assistant, although I had cancelled it

what’s your account show, https://account.adobe.com ?

eg, any subscriptions?

and do you have an individual subscription?