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nikireme
nikireme
Participant
June 7, 2026
Answered

I cancelled my free trial subscription one day before the deadline of the subscription yet it still charges me

  • June 7, 2026
  • 3 replies
  • 16 views

I cancelled my free trial one day before the trial ended please do something adobe is charging me 

    Correct answer Jeff_A_Wright

    Thank you for posting, ​@nikireme.

     

    I am sorry you did not find more value in our services.

     

    Your cancellation request has not been accepted because the payment method you used failed, ​@nikireme. Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team who can help you end your commitment.

     

    I don’t see any records of any previous attempts to reach us, ​@nikireme, so please use a different device to contact us if you are unable to speak to anyone or are redirected to this public discussion forum.

    3 replies

    nikireme
    nikiremeAuthor
    Participant
    June 9, 2026

    This cancellation system is awful. What did I cancel then? I thought I cancelled the free trial but I guess not? Now I have to pay the fee just to cancel the subscription. This is unacceptable. My account says “manage plan” and when I go to manage plan, it insists on making me pay and doesn’t let me change it but yet again I cancelled my subscription 1 day before the deadline. So it didn’t matter if the payment method had failed.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 9, 2026

    ​@nikireme 

     

    you could not have cancelled if there was a payment problem.  if you cancelled before the problem, you should have an email from adobe confirming your cancellation.

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    June 8, 2026

    Thank you for posting, ​@nikireme.

     

    I am sorry you did not find more value in our services.

     

    Your cancellation request has not been accepted because the payment method you used failed, ​@nikireme. Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team who can help you end your commitment.

     

    I don’t see any records of any previous attempts to reach us, ​@nikireme, so please use a different device to contact us if you are unable to speak to anyone or are redirected to this public discussion forum.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 8, 2026

    ​@nikireme 

     

    check your account, https://account.adobe.com to make sure everything you wanted to cancel is cancelled.

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