I cancelled my free trial subscription one day before the deadline of the subscription yet it still charges me

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I cancelled my free trial one day before the trial ended please do something adobe is charging me

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Jeff_A_WrightCorrect answer

Community Manager

Thank you for posting, @nikireme.

I am sorry you did not find more value in our services.

Your cancellation request has not been accepted because the payment method you used failed, @nikireme. Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team who can help you end your commitment.

I don’t see any records of any previous attempts to reach us, @nikireme, so please use a different device to contact us if you are unable to speak to anyone or are redirected to this public discussion forum.

nikiremeAuthor

Participant

This cancellation system is awful. What did I cancel then? I thought I cancelled the free trial but I guess not? Now I have to pay the fee just to cancel the subscription. This is unacceptable. My account says “manage plan” and when I go to manage plan, it insists on making me pay and doesn’t let me change it but yet again I cancelled my subscription 1 day before the deadline. So it didn’t matter if the payment method had failed.

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kglad

Community Expert

@nikireme

you could not have cancelled if there was a payment problem. if you cancelled before the problem, you should have an email from adobe confirming your cancellation.

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Jeff_A_Wright

Correct answer

Community Manager

Thank you for posting, @nikireme.

I am sorry you did not find more value in our services.

Your cancellation request has not been accepted because the payment method you used failed, @nikireme. Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team who can help you end your commitment.

I don’t see any records of any previous attempts to reach us, @nikireme, so please use a different device to contact us if you are unable to speak to anyone or are redirected to this public discussion forum.

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kglad

Community Expert

@nikireme

check your account, https://account.adobe.com to make sure everything you wanted to cancel is cancelled.

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