Skip to main content
Participant
August 12, 2026
Answered

i cancelled my plan an dkeep keeting billed

  • August 12, 2026
  • 3 replies
  • 22 views

Hi

    Correct answer Jeff_A_Wright

    Thank you for posting, ​@Enchanted_momentsf068.

     

    I can see that the AI Assistant for Acrobat subscription has been canceled successfully. However, there is also a separate Adobe Acrobat Pro subscription that remains active on the account.

     

    Because your Acrobat Pro plan is approaching its annual renewal, I wanted to confirm whether you would also like to cancel that subscription. If no action is taken, the plan will renew for another year at the next renewal date, ​@Enchanted_momentsf068.

     

    If you would like to cancel Acrobat Pro, you can follow the steps in https://helpx.adobe.com/manage-account/using/cancel-subscription.html:

    1. Sign in to your Adobe account.
    2. Select Plans & Payments > Plans.
    3. Choose Manage plan for Adobe Acrobat Pro.
    4. Select Cancel your plan and follow the prompts.

    Before proceeding, please review the cancellation terms outlined in https://helpx.adobe.com/manage-account/using/subscription-terms.html. Depending on the timing of the cancellation relative to the renewal date, different terms may apply.

     

    If your goal was only to cancel the AI Assistant add-on and continue using Acrobat Pro, no further action is needed. However, if you also want to cancel Acrobat Pro before the upcoming renewal, I recommend doing so soon to avoid the next annual commitment, ​@Enchanted_momentsf068.

     

    Please update this public discussion thread if you have any additional questions, ​@Enchanted_momentsf068.

    3 replies

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    August 12, 2026

    Thank you for posting, ​@Enchanted_momentsf068.

     

    I can see that the AI Assistant for Acrobat subscription has been canceled successfully. However, there is also a separate Adobe Acrobat Pro subscription that remains active on the account.

     

    Because your Acrobat Pro plan is approaching its annual renewal, I wanted to confirm whether you would also like to cancel that subscription. If no action is taken, the plan will renew for another year at the next renewal date, ​@Enchanted_momentsf068.

     

    If you would like to cancel Acrobat Pro, you can follow the steps in https://helpx.adobe.com/manage-account/using/cancel-subscription.html:

    1. Sign in to your Adobe account.
    2. Select Plans & Payments > Plans.
    3. Choose Manage plan for Adobe Acrobat Pro.
    4. Select Cancel your plan and follow the prompts.

    Before proceeding, please review the cancellation terms outlined in https://helpx.adobe.com/manage-account/using/subscription-terms.html. Depending on the timing of the cancellation relative to the renewal date, different terms may apply.

     

    If your goal was only to cancel the AI Assistant add-on and continue using Acrobat Pro, no further action is needed. However, if you also want to cancel Acrobat Pro before the upcoming renewal, I recommend doing so soon to avoid the next annual commitment, ​@Enchanted_momentsf068.

     

    Please update this public discussion thread if you have any additional questions, ​@Enchanted_momentsf068.

    kglad
    Community Expert
    Community Expert
    August 12, 2026

    and make sure you’re checking the correct account, https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html

    Community Expert
    August 12, 2026

    Check you account to verify if all is cancelled and you are not subscribed to anything else. https://account.adobe.com/plans

    If all is good and you are still being billed then connect with Adobe Support

    -Manan