i cancelled my plan an dkeep keeting billed
Hi
Hi
Thank you for posting,
I can see that the AI Assistant for Acrobat subscription has been canceled successfully. However, there is also a separate Adobe Acrobat Pro subscription that remains active on the account.
Because your Acrobat Pro plan is approaching its annual renewal, I wanted to confirm whether you would also like to cancel that subscription. If no action is taken, the plan will renew for another year at the next renewal date,
If you would like to cancel Acrobat Pro, you can follow the steps in https://helpx.adobe.com/manage-account/using/cancel-subscription.html:
Before proceeding, please review the cancellation terms outlined in https://helpx.adobe.com/manage-account/using/subscription-terms.html. Depending on the timing of the cancellation relative to the renewal date, different terms may apply.
If your goal was only to cancel the AI Assistant add-on and continue using Acrobat Pro, no further action is needed. However, if you also want to cancel Acrobat Pro before the upcoming renewal, I recommend doing so soon to avoid the next annual commitment,
Please update this public discussion thread if you have any additional questions,
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