Skip to main content
W
Wahome32799785tfg1
Participant
October 9, 2023
Question

I cancelled my plan but Adobe is still seeking monthly payments

  • October 9, 2023
  • 2 replies
  • 313 views

I signed up for a 7-day free trial for the Adobe Acrobat Pro. Unfortunately I only remembered to unsubscribe from the plan on the 8th day (1 Sept 2023) and as a result I had to make a payment for one month subscription in order to cancel the plan. 

After canceling the plan, I received a message from Adobe that a refund will be done following my cancelation.

On 30th September 2023, not only had I not received my refund but I received a notification of  'payment failed' for yet another monthly subscription payment yet I had cancelled my subscription.

Now I'm unable to cancel my plan until the monthly subscription balance is cleared. 

 

Help!

    This topic has been closed for replies.

    2 replies

    Shivangi_Gupta
    Community Manager
    Shivangi_GuptaCommunity Manager
    Community Manager
    October 10, 2023

    Hi @Wahome32799785tfg1,

    We appreciate you reaching out. We checked and found that the subscription was purchased on August 22, 2023 and cancelled today i.e. 1 month and 18 days. This is the reason you have been charged for 2 months.

    In case there is any confusion here, please feel free to start a private a chat session with our support team here.

     

    Regards,

    Shivangi 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 9, 2023

    contact adobe support to rectify. (and be prepared to update your payment method so your money can be refunded.) there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices