I cancelled my plan, but my paypal autosent some money.

Forum|Forum|2 years ago
November 14, 2023
3 replies
366 views

If my account is cancelled, which I confirmed it was. What happens to my money. Do Adobe take it, or will it be transferred back to me?

I already made sure to cancel future autopayments, but if I can, I'd like my money back.

This topic has been closed for replies.

Correct answer Shivangi_Gupta

Hi @Jacob253657378rto,

We appreciate you reaching out. As per your account info, your subsription was cancelled on October 31, 2023 and the services will continue till November 22, 2023.

To understand the cancellation and refund policy, you can check out this article: https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

Let us know if you have any questions.

Regards,

Shivangi

Shivangi_Gupta

Correct answer

Community Manager

Hi @Jacob253657378rto,

We appreciate you reaching out. As per your account info, your subsription was cancelled on October 31, 2023 and the services will continue till November 22, 2023.

To understand the cancellation and refund policy, you can check out this article: https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

Let us know if you have any questions.

Regards,

Shivangi

kglad

Community Expert

check your account to see if the payment and refund are being processed, https://account.adobe.com

M

Manan Joshi

Community Expert

Ideally the refund would be issued and it takes around a week to reflect back in the account. If you have the cancel confirmation email with you handly then you can contact Adobe support and confirm the status with them.

-Manan

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