I cancelled my subscription and it says i have refund, where can i follow up my refund

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I already cancelled my subscription and it will be fully refunded since its within 14days, where can i follow up my refund and why it took so long

ShivangiGuptaCorrect answer

Community Manager

Hi @magnificent_precision628c,

If your account is eligible for refund, it takes 12-14 days for the refund to get processed to the bank account. You may refer to this article for more details: https://adobe.ly/4x4tznt

I hope it helps.

^Shivangi

A

Adorable_observer44c5

Participant

I also have cancelled my subscritption while the payment was pending and haven’t used adobe in the couple of years I have had it how do I make sure this I receive a refund? or will it automatically be refunded?

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kanikas28368183

Community Manager

Hi Adorable_observer44c5,

I understand how concerning this must be. I can see that both Acrobat Pro and Acrobat AI Assistant are associated with the same Adobe ID mentioned in the community post. The subscriptions appear to be in a cancellation status, but no refund has been issued yet.

To review the account details and help clarify the refund status, please contact Adobe Support directly using the link.

They will be able to check the subscription and billing information in more detail. Thank you, and I hope this gets sorted out quickly for you

Thanks
^KS

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Peru Bob

Community Expert

You can check your account here:

https://account.adobe.com/

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ShivangiGupta

Correct answer

Community Manager

Hi @magnificent_precision628c,

If your account is eligible for refund, it takes 12-14 days for the refund to get processed to the bank account. You may refer to this article for more details: https://adobe.ly/4x4tznt

I hope it helps.

^Shivangi

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^Shivangi

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