Skip to main content
N
Nnncclll
Participant
June 17, 2023
Question

I cancelled my subscription but I haven't got my refund yet

  • June 17, 2023
  • 3 replies
  • 426 views

I cancelled my subscription but I haven't got my refund yet. I cancelled it 1day after i was charged, when do you think it will be refunded to me.

This topic has been closed for replies.

3 replies

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
June 19, 2023

Nnncclll, sorry you are encountering problems canceling the Lightroom Mobile plan through the Apple App Store. Please see https://support.apple.com/en-us/HT202039 for information on how to request any refunds or cancellations from the Apple App Store.

kglad
Community Expert
kgladCommunity Expert
Community Expert
June 17, 2023

check your account to make sure your refund is being processed, https://account.adobe.com

 

if it is, allow 14 days for the refund to appear on you credit card.

Ian Lyons
Community Expert
Ian LyonsCommunity Expert
Community Expert
June 17, 2023

Moved from Lightroom Classic forum to Account, Payment, & Plan forum.

D
Dj_Creative_enthusiast
Inspiring
June 19, 2023

Hi @Nnncclll ,

 

As suggested by kglad , if you see in your adobe account that the refund was initiated and in case its been more than 14 days, please reach out to Adobe chat support by following the following steps :
- Click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
- In the chat field (lower right), type AGENT

Please stay connected until you get connected to an Adobe support staff. 

 

Thanks,

DJ. 

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices