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Nkoebe
Nkoebe
Participant
May 25, 2026
Answered

I cancelled my subscription but I was charged anyway on the the 18th May 2026, tried to request a refund but your AI assist is not helpful at all

  • May 25, 2026
  • 1 reply
  • 10 views

How can I get a refund? 
 

I cancelled my subscription but I was charged anyway on the 18th of May 2026

 

i also tried self service via help centre and the AI assist but this is not helpful at all 

    Correct answer ShivangiGupta

    Hi ​@Nkoebe,

    We appreciate you reaching out. I confirm an automatic refund has been initiated by Adobe today after you cancelled your subscription. Please wait for 12-14 days for the refund to process.

    Let us know if you have any questions.

     

    ^Shivangi

    1 reply

    ShivangiGupta
    Community Manager
    ShivangiGuptaCommunity ManagerCorrect answer
    Community Manager
    May 25, 2026

    Hi ​@Nkoebe,

    We appreciate you reaching out. I confirm an automatic refund has been initiated by Adobe today after you cancelled your subscription. Please wait for 12-14 days for the refund to process.

    Let us know if you have any questions.

     

    ^Shivangi

    ^Shivangi
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