I cancelled my subscription immediately, and still getting biiled

Question

Good Afternoon, I cancelled my trial subcription immediately after signed up, and I am still getting billed. Please help me resolve this issue!

Jeffrey_A_Wright · Accepted Answer

Carmilla, I am sorry, but the method of payment you used to begin your commitment to Adobe was not accepted. Please see https://adobe.ly/4jnbhb0 for information on how to correct your account. Once your account is in good standing, you can then complete the steps listed at https://adobe.ly/4pm9J2q to self-cancel your new commitment. ^JW

kglad · Answer

check your account, https://account.adobe.comwhat's it show?eg, any payment problems,?more than one subscription?only the plan(s) you want?

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.