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Participant
October 10, 2026
Answered

I cancelled my subscription last month and I got cancellation confirmation via email and adobe charge me this month for subscription

I cancelled my plan last month and I got confirmation via email and again adobe charge me for subscription 

 

please resolve it

    ShivangiGupta
    ShivangiGuptaCorrect answer
    Community Manager
    October 12, 2026

    Hi @excited_Eclipse2940,

    Thank you for reaching out regarding the charges on your account. I understand why this situation may be confusing, and I'd be happy to provide some clarity.

    After reviewing the details, I can confirm that you previously subscribed to both Adobe Acrobat Pro and AI Assistant for Acrobat. While the AI Assistant for Acrobat subscription has been canceled, your Adobe Acrobat Pro subscription remains active. As a result, the recurring charges you are seeing are associated with the active Acrobat Pro plan.

    Your Acrobat Pro subscription is a monthly plan billed monthly, which means you can cancel it at any time. If you choose to cancel, your subscription will remain active until the end of the current billing period. After that, it will not renew, and no further monthly charges will be applied.

    For additional information about Adobe subscription plans and cancellation terms, please review the following article: Adobe Subscription Terms

    I hope this helps clarify the charges you are seeing. If you have any questions about your active subscription or need assistance managing it, please let us know, and we'll be happy to help.


    ^Shivangi

    ^Shivangi

    2 replies

    ShivangiGupta
    Community Manager
    ShivangiGuptaCommunity ManagerCorrect answer
    Community Manager
    October 12, 2026

    Hi @excited_Eclipse2940,

    Thank you for reaching out regarding the charges on your account. I understand why this situation may be confusing, and I'd be happy to provide some clarity.

    After reviewing the details, I can confirm that you previously subscribed to both Adobe Acrobat Pro and AI Assistant for Acrobat. While the AI Assistant for Acrobat subscription has been canceled, your Adobe Acrobat Pro subscription remains active. As a result, the recurring charges you are seeing are associated with the active Acrobat Pro plan.

    Your Acrobat Pro subscription is a monthly plan billed monthly, which means you can cancel it at any time. If you choose to cancel, your subscription will remain active until the end of the current billing period. After that, it will not renew, and no further monthly charges will be applied.

    For additional information about Adobe subscription plans and cancellation terms, please review the following article: Adobe Subscription Terms

    I hope this helps clarify the charges you are seeing. If you have any questions about your active subscription or need assistance managing it, please let us know, and we'll be happy to help.


    ^Shivangi

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    ^Shivangi
    Community Expert
    October 12, 2026

    Check your account if you are subscribed to something you are not expecting. https://account.adobe.com/plans

    For charge details see https://helpx.adobe.com/account/individual/billing-and-payments/payment-and-billing-issues/unknown-charge-on-bill.html

    If the charge is indeed for the sub that you cancelled then contact Adobe Support

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    -Manan