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Hazel Law
Participant
May 5, 2026
Question

I cancelled my subscription last month. And just now I automatically paid another subscription fee???

  • May 5, 2026
  • 2 replies
  • 23 views

I cancelled my plans last month. But they automatically deducted subscription fee just right now. 

    2 replies

    Nancy OShea
    Community Expert
    Community Expert
    May 5, 2026

    If you downloaded a mobile app from Google or Apple Stores, you’d have to contact those vendors directly.

     

    Nancy O'Shea— Product User & Community Expert
    Community Expert
    May 5, 2026

    Did you get any confirmation of the cancellation being successful? You might be subscribed to something else as well. Check the following link to see your subscriptions if any https://account.adobe.com/plans

    If you don’t have any current subscriptions and you did get the confirmation you should contact Adobe support via the chat on their website to get this sorted.

    -Manan
    Hazel Law
    Hazel LawAuthor
    Participant
    May 5, 2026

    I got the confirmation 

     

    Community Expert
    May 5, 2026

    In such a case if you have no current subscriptions, contact Adobe support and get this sorted out.

    -Manan