I cancelled my subscription last month. And just now I automatically paid another subscription fee???

Forum|Forum|26 days ago
May 5, 2026
2 replies
39 views

I cancelled my plans last month. But they automatically deducted subscription fee just right now.

Correct answer Jeff_A_Wright

Thank you for posting to this public discussion forum, @Hazel Law.

I am sorry for any confusion and problems you have encountered with managing your commitments to Adobe. You did cancel one of your subscriptions, @Hazel Law, but the other is active and past due.

Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team who can help you.

I don’t see any records of any previous attempts to reach us, so use a different device to contact us if you are redirected to this public discussion forum.

Please update this public discussion thread if you have any additional questions.

Nancy OShea

Community Expert

If you downloaded a mobile app from Google or Apple Stores, you’d have to contact those vendors directly.

Nancy O'Shea— Product User & Community Expert

M

Manan Joshi

Community Expert

Did you get any confirmation of the cancellation being successful? You might be subscribed to something else as well. Check the following link to see your subscriptions if any https://account.adobe.com/plans

If you don’t have any current subscriptions and you did get the confirmation you should contact Adobe support via the chat on their website to get this sorted.

-Manan