I cannot access my account and it keeps saying I an disconnected and that it can't load.

Thank you for posting, ​@Tamel88!.

I am sorry you are having trouble accessing Adobe services. I reviewed your account and can confirm that your Creative Cloud Pro subscription is active. I also see that you successfully accessed Adobe web services on August 24, which suggests this is likely a sign-in, browser, network, or device-related issue rather than a subscription problem.

Before trying anything more complicated, I recommend the following:

Sign out of all Adobe websites and then sign back in from: https://account.adobe.com.

Open an incognito/private browsing window and test whether you can access Adobe services.

Clear your browser's cache and cookies for Adobe sites, then restart the browser.

Try a different supported browser, such as Chrome, Edge, Firefox, or Safari.

Temporarily disable any VPN, proxy, ad-blocking, or privacy extensions and test again.

Verify that you can successfully access your Adobe account at: https://account.adobe.com.

If you use the Creative Cloud desktop application, sign out and back in: https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html.

If the issue continues, please let us know the exact error message you receive and whether it occurs on multiple devices.

Please update this public discussion thread with the troubleshooting results so the community can continue to help, ​@Tamel88!. We look forward to your updates.

Hi Tamel88!,

Thanks for reaching out.

Since your request has to do with your private account information, we can't help you here on this forum! Please post your request here.

Thanks

Matt