I cannot apply for a free trial

p.s. when trying a different browser, use a mobile phone’s update (non-opera) browser with wifi disabled

Hi @smooth_fighter1bed,

Thank you for reaching out. I understand that running into an issue while trying to start a free trial can be frustrating, and I'd be happy to help you troubleshoot it.

If the purchase page remains stuck on a spinning wheel and does not complete the process, please try the following steps:

• Sign out of your Adobe account, close the browser, and then sign back in before attempting the purchase again.

• Clear your browser's cache and cookies, then retry the transaction.

• Try using a different browser or an incognito/private browsing window.

• Disable any browser extensions, ad blockers, VPNs, or proxy services that may be interfering with the checkout process.

• Ensure that you have a stable internet connection and, if possible, try a different network.

• If you're attempting the purchase from a mobile device, try completing it from a desktop browser, or vice versa.

• Check that your Adobe account profile information is complete and up to date.

To help us investigate further, could you please let us know which Adobe application you are trying to start the free trial for? For example, Acrobat, Photoshop, Illustrator, Premiere Pro, or another product.

Additionally, please confirm:

• Which browser you are using

• Whether the issue occurs on multiple devices or browsers

• Your operating system (Windows, macOS, Android, or iOS)

Once we have this information, we'll be happy to guide you with more product-specific troubleshooting steps.

We look forward to your update.

^Shivangi

Try a different browser/network. If there are any active adblockers or firewalls disables them and then try