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Mila Hansan
Participant
March 26, 2022
Answered

I cannot cancel my Photoshop plan!

  • March 26, 2022
  • 4 replies
  • 584 views

I bought photoshop for the 14 days free trial and if you cancel it before 14 days you will get a full refund. But the problem is that it has only been 2 days since the payment and I cannot seem to cancel my plan whatsoever. I am scared because they took the money from my account and if I can't cancel that means it will keep on doing the payment until I can cancel so I am really worried. If anyone knows how to cancel it please say the fix ASAP. I have attached a pic below of my plans page empty.

This topic has been closed for replies.
Correct answer Shivangi_Gupta

Hi there,

We appreciate you writing in. We checked for your subscription details with the email ID you're logged into the community. I could not find any active subcription or trial. If that is not the correct email ID then please do not share your personal email ID here.

Do not worry! We have our support team, who would love to help you. You can contact them directly as mentioned by the expert above: https://helpx.adobe.com/contact.html

 

Let us know if you have any questions.

4 replies

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
March 31, 2022

I see! In that case, I'd recommend you to contact our support team for further help.

 

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity ManagerCorrect answer
Community Manager
March 30, 2022

Hi there,

We appreciate you writing in. We checked for your subscription details with the email ID you're logged into the community. I could not find any active subcription or trial. If that is not the correct email ID then please do not share your personal email ID here.

Do not worry! We have our support team, who would love to help you. You can contact them directly as mentioned by the expert above: https://helpx.adobe.com/contact.html

 

Let us know if you have any questions.

M
Mila HansanAuthor
Participant
March 30, 2022

Yes I checked but I cannot find what email id I used for the payment but the wierd thing was that I got all the features for like 2 - 3 days but then it stopped

 

ProDesignTools
Community Expert
ProDesignToolsCommunity Expert
Community Expert
March 30, 2022

First, make sure you are using the same Adobe ID and email login that you used to start the trial or plan.

 

Sometimes it takes a day or two after payment for everything to show up in your online Adobe account:

 

https://account.adobe.com/plans

 

Not to worry. If your free trial just expired and your credit card was charged, then you definitely have 14 additional days to get a full refund...


If you have further questions about cancellation, check out this FAQ:

https://community.adobe.com/t5/account-payment-plan-discussions/cancel-subscription-faqs/td-p/11885718

Otherwise, you could contact Adobe Customer Care directly. You should be able to reach them via live online chat:

https://helpx.adobe.com/contact.html

To contact Adobe Customer Support by phone, go to https://helpx.adobe.com/contact/phone.html for a comprehensive list of phone numbers by geography including hours and languages.

*** Note that Adobe does not do support by email, so beware of scammers and answering anyone who sends you a private message via this forum. ***

 

    F
    Community Expert
    Francesco Della PerutaCommunity Expert
    Community Expert
    March 30, 2022

    Hi, please take a look here:

    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

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