I cannot cancel my plan due to a billing issue and cannot access chat support. Please help.

Question

Hello,I am trying to cancel my Adobe subscription, but the system prevents me from doing so due to a payment issue.I no longer wish to continue using the service and would like to cancel my plan immediately.I am also unable to access live chat support from my region.Please help me cancel my subscription and confirm that no further charges will be made.Thank you.

kglad · Accepted Answer

you must fix your payment problem, then you can cancel, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

cancel subscription, https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

understanding cancellation

fees, https://helpx.adobe.com/uk/manage-account/using/creative-cloud-subscription-terms.html#cancel

Kanikas · Answer

Hidatbin,As mentioned by our expert, you may have to update the payment details and then cancel the subscription. Please contact support for any help needed:https://helpx.adobe.com/contact.html?rghtup=autoOpenHope this helps.ThanksKanika Sehgal

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