Skip to main content
responsible_Sunrise1318
Participant
Oct 13, 2026 6:46 PM UTC
Open for Voting

I cannot cancel my subscription. It only offers to update the payment method but I need to cancel my subscription but it won't let me.

I need to cancel my subscription but it does not give me the option to do so. How can I cancel my subscription so I can stopped being billed for a service I no longer use?

    2 replies

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    Oct 13, 2026 11:23 PM UTC

    You need to have a valid form of payment before you can cancel a subscription and get a refund.

    https://helpx.adobe.com/account/individual/billing-and-payments/payment-methods/update-payment-information.html

     

    Translate
    ShivangiGupta
    Community Manager
    ShivangiGuptaCommunity Manager
    Community Manager
    Oct 14, 2026 1:21 PM UTC

    ​

     Hi @responsible_Sunrise1318,

    I reviewed your account info and I can confirm that all your subscriptions associated with this account are cancelled. 

    Adobe would have sent you a confirmation email for subscription cancellation. Let us know if you have any additional questions. We’ll be happy to answer.


    ^Shivangi

    Translate
    ^Shivangi
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices