Skip to main content
C
chachaging
Participant
December 21, 2019
Answered

I cannot find my account that I paid..

  • December 21, 2019
  • 3 replies
  • 1815 views

Hello, I'm Korean. Yesterday 22:36 24000KRW has been withdrawn from my bank account. But I can't find my Adobe account which was paid. Can you trace my payment please? 😉

This topic has been closed for replies.
Correct answer John T Smith

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

3 replies

S
Sarah25505642us8f
Participant
August 4, 2022

What you can do is speak to an live agent via chat. Initially, you'll be talking to a robot which will then transfer you to the agent. The agent will ask you to send a list of emails you used to make an Adobe account. If the agent didn't find an account with an active plan/subscription, you will then be transferred to another agent and be asked to share your card and other details. They will be able to locate the account with the last 4 digits of your credit card and will cancel the subscription and delete the card info just in case someone might have stolen your card details and used them. 

    Tacafy大尉
    Tacafy大尉
    Legend
    December 21, 2019

    chachaging, good evening.
    Click here for Korean customer support.
    https://helpx.adobe.com/kr/contact/support.html

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    December 21, 2019

    This space is provided by Adobe, but this is not Adobe support
    Sorry, nobody here can help with an account or payment problem
    This is a public forum, you need the link to Adobe support, not other users
    Help Center https://helpx.adobe.com/support.html is a good place to start
    Be sure to remain signed in with your Adobe ID before accessing the link below
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    -you MUST also allow 'cookies' in your web browser for the link to work
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    - or by telephone https://helpx.adobe.com/contact/phone.html
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices