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Participant
August 22, 2024
Question

I cannot find the account I used for the subscription!!!!

  • August 22, 2024
  • 1 reply
  • 96 views

Hello, I am an Adobe user from Turkey. Months ago, I subscribed using an account that I have now forgotten. I cannot find the account I used for the subscription, and the payments continue every month. Can you help me?

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1 reply

kglad
Community Expert
Community Expert
August 22, 2024

you can try adobe support but you'll probably need to use twitter/x.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.