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Bao35170394aepk
Participant
February 1, 2024
Question

I cannot get my refund

  • February 1, 2024
  • 2 replies
  • 158 views

My account didn't be refund

I'm a student and I used adobe produces within refundable period ,I canceled them and still didn't get any information about my refund from adobe .I tried to contact by email but cant , I cannot call directly beacause it's not a domestic calling . Please respond me for any advices about this problem

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    2 replies

    M
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    February 1, 2024

    Refunds take time to process and reflect in the bank statement, give it a week or so before you enquire. If it is more than a week then contact Adobe support as mentioned by @kglad.

    -Manan

    -Manan
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 1, 2024

    check your account, https:account.adobe.com

     

    there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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