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Participant
July 15, 2026
Question

I cannot reach support after cancelling my subscription and I still have questions

  • July 15, 2026
  • 2 replies
  • 22 views

After cancelling my subscription, I still have a few questions that can only be resolved by a human support agent. However, the support bot won't let me contact a human because I no longer have an active subscription.

I also haven't been able to reach Adobe by phone. The phone numbers listed on the website either don't work or don't appear to be available from my country.

Could you please let me know how I can contact someone privately regarding my case?

    2 replies

    Jeff_A_Wright
    Community Manager
    Community Manager
    July 15, 2026

    Thank you for posting, ​@Gredi CZ.

     

    I apologize for any difficulties you encountered reaching us. I see that you were successful and that case ADB-46201189-J1M1 is open and pending our response.

     

    There are no actions for you to take at this time, ​@Gredi CZ, please don’t hesitate to use the steps listed at https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to make any needed updates to your active support case.

     

    Please update this public discussion thread if you have any additional questions, ​@Gredi CZ.

    Peru Bob
    Community Expert
    Community Expert
    July 15, 2026

    Try contacting Adobe via social media.