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R
riki28053488e0gq
Participant
January 22, 2023
Question

I cannot sign into my account and cancel my plan

  • January 22, 2023
  • 1 reply
  • 195 views

I had a student account with a Lightroom plan, but i recently changed my mail and the school that i was in deleted my previous account. The plan is still active and i'm paying that tho

So now i have a creative cloud account connected to a deleted email that takes money from me

I cannot sign in that account becuase that mail no longer exists.

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
January 22, 2023

contact adobe support and see if they can help you. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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