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Participant
January 31, 2020
Answered

I cannot use Creative Cloud

  • January 31, 2020
  • 1 reply
  • 1197 views

I have renewed my subscription of Adobe Creative Cloud and it has been charged today. However I face issue when I try to use the programs. For instance Premiere Pro notes that my trial period has ended and I need to buy the subscription again. In Creative Cloud Desktop -software each program tells to open trial. My user account doesn't show any contracts although I just received confirmation message of valid subscription.

What would the the correct way to solve this?

This topic has been closed for replies.
Correct answer Tom Pattyn

Hi Notsip,

Try the steps in this article to stop you programs from starting in trial mode:

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

1 reply

Tom PattynCorrect answer
Adobe Employee
January 31, 2020

Hi Notsip,

Try the steps in this article to stop you programs from starting in trial mode:

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

NotsipAuthor
Participant
February 5, 2020
Hey!

Re-logging helped. CC works now. Thank you very much!