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SockGen
Participant
May 18, 2026
Answered

I Cant Access the Manage Plan Page for my account

  • May 18, 2026
  • 2 replies
  • 19 views

Every time i go to manage plans on my account, so that i cancel my free trial i am faced with this error that wont let me see the manage plans page, I’ve tried across multiple devices and different browsers and incognito windows it just wont show up. 

i’ve also attached below the screen recording of what keeps happening when i click manage plan. Please advice on how to cancel this trial.
 

 

    Correct answer Jeff_A_Wright

    Thanks for posting to this public discussion forum, SockGen.


    I am sorry you did not find more value in our offerings and that the device you are using is unable to manage your new commitment to Adobe.


    Please click on https://adobe.ly/4eQqpNX to speak with a member of our team who can help you end your new subscription, Sockgen.


    I don't see any records of any attempts to ever reach us, SockGen, so use a different device if you are unable to reach anyone or are redirected to this public discussion forum. If an organization manages the devices or network you are using, then you may need their help to contact us.


    For more information on the cancellation process for Adobe Stock, see https://adobe.ly/4wsuoqa.


    Please update this public discussion thread if you have any additional questions, SockGen. ^JW

    2 replies

    kglad
    Community Expert
    Community Expert
    May 19, 2026

    or use a mobile phone’s update (non-opera) browser with wifi disabled

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    May 18, 2026

    Thanks for posting to this public discussion forum, SockGen.


    I am sorry you did not find more value in our offerings and that the device you are using is unable to manage your new commitment to Adobe.


    Please click on https://adobe.ly/4eQqpNX to speak with a member of our team who can help you end your new subscription, Sockgen.


    I don't see any records of any attempts to ever reach us, SockGen, so use a different device if you are unable to reach anyone or are redirected to this public discussion forum. If an organization manages the devices or network you are using, then you may need their help to contact us.


    For more information on the cancellation process for Adobe Stock, see https://adobe.ly/4wsuoqa.


    Please update this public discussion thread if you have any additional questions, SockGen. ^JW

    SockGen
    SockGenAuthor
    Participant
    May 18, 2026

    thank you jeff i clicked on the link you sent and asked the bot to cancel and it produced a different cancellation window and i was able to cancel 👍

    Jeff_A_Wright
    Community Manager
    Community Manager
    May 18, 2026

    Excellent, thanks for the update, ​@SockGen and I am sorry for all the problems you encountered!

     

    I hope you at least were able to evaluate our services and were not also blocked from the trial process.