Question

I cant cancel subscription nor account

Forum|Forum|4 months ago
January 5, 2026
1 reply
175 views

Ever since the free trial program started, the same error message been showing up:

"Your subscription package doesnt load. Try again" or something like this. We are past the free trial phase but I am unable to cancel anything, anywhere.

Cancel subscription

Kanikas

Legend

Hi eszter_4604,

I see that you had a trial of Acrobat pro, which as you said, you could not use. Are you on Mac or Windows? Were you able to download the application? Did you try uninstalling and then reinstalling the app again?

^KS

jane-e

Community Expert

We are past the free trial phase but I am unable to cancel anything, anywhere.

By @eszter_4604

Did you try the steps here to cancel?

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

~~Jand~~ Jane

EDIT: I fixed the spelling error in my name 😮

E

eszter_4604Author

Dear Jand.

I have seeen that guide, yes, but as mentioned above, i cannot cancel subscription account, because instead of any options, i only recieve an error message:

The data doesnt load, an error occured, try again later.

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