I cant get acces to tools

Forum|Forum|3 years ago
January 27, 2023
4 replies
323 views

Hello there

I am very new here and trying to understand how it works.I have paid for Acrobat Pro,but in my account billing says nothing about but i see transaction on statement at my bank account.How to connect support directly via mail

Thank you for help

Manage account

This topic is closed to new replies. Start a new post to keep the conversation going.

kglad

Community Expert

sign into your account, https://account.adobe.com and confirm your acrobat pro subscription is listed.

if it is, install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs.

if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

А

Аліна28128993cqduAuthor

Participant

Thank you for respond,but cant see confirmation my account is pro.That is question.Its again offer me to buy this plan

kglad

Community Expert

contact adobe support. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.