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Participant
August 25, 2024
Question

I cant use my trial and cant use photoshop

  • August 25, 2024
  • 3 replies
  • 191 views

Hi! 

I cant cancel my trial and cant use Photoshop. I'm leaving some pictures down below, I request an immediately solution, thank you.

 

 

This topic has been closed for replies.

3 replies

kglad
Community Expert
Community Expert
August 25, 2024

this page explains how to install cc apps by first installing the cc desktop app. the links at the page bottom allow you to select the installer suitable for your os, https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

Nancy OShea
Community Expert
Community Expert
August 25, 2024

Make sure your computer meets or exceeds the minimum System Requirements below.

  • Windows 11 (64-bit), Windows 10 versions 22H2, 21H2, 21H1;
  • MacOS 14 (Sonoma), 13 (Ventura), 12 (Monterey).

- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

Nancy O'Shea— Product User & Community Expert
Nancy OShea
Community Expert
Community Expert
August 25, 2024

Unable to translate your screenshot.  No idea what it says.

 

A free trial to Creative Cloud expires after 7 days.  It then converts to a paid plan which you can manage from your online account below.

https://account.adobe.com/plans

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Twitter: https://twitter.com/adobecare

Hope that helps.

 

Nancy O'Shea— Product User & Community Expert