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dieseldon
Participant
May 13, 2021
Question

I changed my plan to photo + Premier Pro, and now I have access to NOTHING

  • May 13, 2021
  • 2 replies
  • 231 views

Yesterday, I changed my plan from all products to the Photography plan and added Premier pro.  My bank account was charged for x amount to reflect the change, but now I don't have access to Lightroom Classic, Photoshop, Premiere Pro, nor any of the supporting software bits that go along with these.

 

Also, I can't seem to find a link to chat or phone support.  Hoping that someone here can point me in the right direction, so I can get back to work!

 

Thanks,

 

Don

This topic has been closed for replies.

2 replies

John T Smith
Community Expert
Community Expert
May 13, 2021

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

dieseldon
dieseldonAuthor
Participant
May 13, 2021

Yesterday, I changed my plan from all products to the Photography plan and added Premier pro.  My bank account was charged for x amount to reflect the change, but now I don't have access to Lightroom Classic, Photoshop, Premier Pro, nor any of the supporting software bits that go along with these.

 

Also, I can't seem to find a link to chat or phone support.  Hoping that someone here can point me in the right direction, so I can get back to work!

 

Thanks,

 

Don

... on the other hand, I'd rather dance with the cows 'till you come home.
Community Expert
May 13, 2021

This is a public forum, not the link to Adobe support.

Sorry, but we're normal users and we can't help with account and/or payment problems.

Please click the link below to contact Adobe staff to help.

 

Be sure to remain signed in with your Adobe ID before accessing the link below.

You have to allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact.html

 

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI