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Songezo
Songezo
Participant
May 1, 2026
Question

I could not cancel when I wanted

  • May 1, 2026
  • 3 replies
  • 48 views

Hello I was on the 7 day free trail and when I went to cancel it didn't allow me to cancel, it said there was a billing issue and this went on for a month(the whole of April) and now it charged me for this month and I was able to cancel, so I wanted to find out if I will be getting a refund and now how will the billing issue work since I tried to cancel the subscription on the last day of the free trial and it didn't let me and now I owe the cancelation fee 

    3 replies

    Songezo
    SongezoAuthor
    Participant
    May 5, 2026

    How do I request a refund 

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity Manager
    Community Manager
    May 5, 2026

    You will need to contact us directly, ​@Songezo, if you need help managing your subscription. No action will be taken from this public discussion thread.

     

    Please share this discussion with someone local who can help you reach us at https://helpx.adobe.com/contact.html?rghtup=autoOpen.

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity Manager
    Community Manager
    May 1, 2026

    Thanks for posting to this public discussion forum, ​@Songezo.

     

    I am sorry for any problems you encountered while managing your subscription. I do see that you started the self-cancel process, but did not complete it.

     

    Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team who can help you process your request.

     

    I don’t see any records of any previous attempts to contact us, so please use a different device if you are unable to reach anyone or are redirected to this public discussion forum, ​@Songezo.

    Songezo
    SongezoAuthor
    Participant
    May 3, 2026

    I've been trying to get in contact with someone but it's not working 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 3, 2026

    ​@Songezo 

     

    can you reach that chat window?  

     

    if not, try using a mobile phone's updated non-opera browser with wifi disabled.  if you can reach it, bypass the bot by typing “agent” in the chat field.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      May 1, 2026

      ​@Songezo 

       

      if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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