I created my account with my school email, but this semester, my school changed our emails...

Question

I no longer have access to the email that I used to create my account and I don't get the option to sign in any other way. It just keeps asking for the verification number that was sent to the email I don't have anymore.

I was given no warning about the change in email. I only made my adobe account a week or so ago, using the email I had saved for school. I don't normally use this email, but I was given no warning about the change, so I was unaware it had changed.

Now, the only way I can get ahold of support is to sign in and the only way to sign in is to put in the code from the non-existent email account.

Please help!

kglad · Answer

contact adobe support. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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