I'd like to cancel my subscription and get a refund.

Forum|Forum|9 days ago
May 22, 2026
2 replies
50 views

Hi, I'd like to cancel my Adobe InDesign subscription. I subscribed for one month initially and meant to cancel it before the month ended. But before I could get to it, my card was charged for a second month. I'd like to cancel my subscription as I've completed the project for which I subscribed initially. Can I get a refund? Thank you.

Correct answer Jeff_A_Wright

Thanks for posting, @Opuere28096166s13z.

I am sorry you did not find more value in the multiple services that you evaluated, @Opuere28096166s13z. The payment method you used for the evaluations was not accepted.

Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team who can help you correct your account and end any unneeded subscriptions.

I don’t see any records of any previous attempts to reach us, @Opuere28096166s13z, so use a different device if you are unable to reach anyone or are redirected to this public discussion forum. If an organization manages your device or network, then you may need their help to contact us.

Jeff_A_Wright

Correct answer

Community Manager

Thanks for posting, @Opuere28096166s13z.

I am sorry you did not find more value in the multiple services that you evaluated, @Opuere28096166s13z. The payment method you used for the evaluations was not accepted.

Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team who can help you correct your account and end any unneeded subscriptions.

I don’t see any records of any previous attempts to reach us, @Opuere28096166s13z, so use a different device if you are unable to reach anyone or are redirected to this public discussion forum. If an organization manages your device or network, then you may need their help to contact us.

BobLevine

Community Expert

You need to contact Adobe directly. Nobody here can help you with this.

Opuere28096166s13zAuthor

Participant

Hi, I couldn't find their support email address. That's why I posted the question here. If you know their email address, could you please post it? Thanks!

kglad

Community Expert

@Opuere28096166s13z

make sure you're aware of the cancellation terms (eg, refund eligibility) by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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