I did by mistake membership in your plans...did I get my refund back!!? I already cancelled my plan

Question

I did by mistake membership..it's was by mistake should I get my refund!!? I already cancelled my plan

ShivangiGupta · Accepted Answer

Thanks for routing the thread to correct community board, @Tariq Ahmad Dar.

We appreciate your patience, @sincere_Wonderb807.

I understand your concern regarding the refund, and I’m happy to clarify the next steps.

I can confirm that you have an active Adobe Acrobat AI Assistant Plus subscription purchased three days ago, which is currently eligible for a full refund.

Please cancel the subscription within the next 10 days. After the cancellation is completed, you’ll receive a confirmation email from Adobe. The refund will then be initiated automatically and should be processed within 10–14 days.

We appreciate your patience. If you need any help with the cancellation process, please let us know, and we’ll be glad to assist.

^Shivangi

kglad · Answer

andmake sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here),https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.htmlfor info on how to cancel your subscription, this page describes the few steps involved,https://helpx.adobe.com/manage-account/using/cancel-subscription.htmlif you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed,https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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