I did not apply for this. Why am I being charged?

Question

I did not apply for this. Why am I being charged?
Adobe saggart 
 
Title edited... Moderator

ShivangiGupta · Accepted Answer

Hi ​@brilliant_Charm4078,Thanks for reaching out.As per your account details, I can see that you have an active subscription to AI Assistant for Acrobat since more than a year. Since this is an annual plan, you may be asked to pay early termination/cancellation fee for cancelling the plan before term end.You can refer to the subscription terms in the article shared by ​@kglad.Let us know if you have any additional questions.^Shivangi

kglad · Answer

if you have/had no adobe subscription/trial, contact your credit card provider and report fraud.

otherwise, contact adobe support. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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