Skip to main content
Participant
May 14, 2024
Answered

I did not apply for this. Why am I being charged?

  • May 14, 2024
  • 3 replies
  • 1453 views

I did not apply for this. Why am I being charged?

Adobe saggart 

 

Title edited... Moderator

Correct answer Shivangi_Gupta

Hi @Indra34184629ffq2,

As per your account details, you have subscribed for Adobe Acrobat Pro and it is in use since last 1 year 2 months, and 6 days.

Are you getting charged for any other product? 

Let us know. We're here to help.

Regards,

Shivangi 

3 replies

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity ManagerCorrect answer
Community Manager
May 15, 2024

Hi @Indra34184629ffq2,

As per your account details, you have subscribed for Adobe Acrobat Pro and it is in use since last 1 year 2 months, and 6 days.

Are you getting charged for any other product? 

Let us know. We're here to help.

Regards,

Shivangi 

Participant
May 29, 2024

No, I have no any paid subscribtions in my account.  Thanks Joanne 

kglad
Community Expert
Community Expert
May 29, 2024

@Joanne37678469q3zt 

 

this thread has been addressing @Indra34184629ffq2.  are you the same person?

kglad
Community Expert
Community Expert
May 14, 2024

if you have/had no adobe subscription/trial, contact your credit card provider and report fraud.

 

otherwise, contact adobe support. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

kglad
Community Expert
Community Expert
May 14, 2024

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community">