Participant

Answered

I did not make a subscription, my money was withdrawn from my card

Forum|Forum|7 years ago
April 16, 2018
8 replies
2653 views

return money to me please, I paid for the month, but did not subscribe.

Creative Cloud

This topic has been closed for replies.

Correct answer John T Smith

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/misc/subscription_terms.html

There is a very large difference in buying an annual subscription with monthly payments, and a true MONTHLY plan which you may cancel at any time without paying a fee

SOME programs are available Monthly instead of Annual https://forums.adobe.com/thread/1926342

J

Jamsheer32846117or6d

Participant

I did not make a subscription, my money was withdrawn from my card

kglad

Community Expert

@Jamsheer32846117or6d

if you started no adobe trials or subscriptions or adobe stock purchases and have no idea why your credit card was used by adobe (or a mobile app store for an adobe product), contact your credit card issuer to report fraud.

otherwise, contact adobe support.

R

Radwa32639634bob9

Participant

تم سحب مبلغ 1,049.40 دون الاشتراك بأي خدمة

kglad

Community Expert

@Radwa32639634bob9

contact adobe support. there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

P

Pierre29546693w3m9

Participant

You have withdrawn payment from my debit card even though registration did not cancel the registration plan. I request a refund

kglad

Community Expert

@Pierre29546693w3m9

you must contact adobe support, yourself. posting in these user forums, won't have any effect on your issue.

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

S

Sylvester286531580dy1

Participant

Please return my funds I may have subscribed in error.But do not require your services,thank you.

kglad

Community Expert

@Sylvester286531580dy1

these are user forums. no one here can cancel your subscription for you and no one here can refund any money. ie, you need to contact adobe support.

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

E

Elliot29690278gq45

Participant

@Sylvester286531580dy1

these are user forums. no one here can cancel your subscription for you and no one here can refund any money. ie, you need to contact adobe support.

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

By @kglad

Facing same issue for last 3 days, but found your reply helpful. Much Thanks

M

mm25930260f0mf

Participant

Please I want a refund of the money that was withdrawn from my card and I want to cancel the subscription.

T

Test Screen Name

Legend

WARNING! READ MY REPLY. You are inviting scammers to contact you !!! Do not respond to anyone who offers to help. YOU MUST CONTACT ADOBE YOURSELF !!

If you reply to a scammer your problems could get much worse.

M

mm25930260f0mf

Participant

Please refund the 128 amount that was withdrawn from my card

T

Test Screen Name

Legend

mm25930260f0mf, only scammers will contact you, not real Adobe. YOU must contact Adobe YOURSELF. This is just a public forum.

John T Smith

Correct answer

Community Expert

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/misc/subscription_terms.html

There is a very large difference in buying an annual subscription with monthly payments, and a true MONTHLY plan which you may cancel at any time without paying a fee

SOME programs are available Monthly instead of Annual https://forums.adobe.com/thread/1926342

R

Renuka30134128y2gn

Participant

Hi Jhon

I purchased the product for one month i.e. 26th April - 26th May.

But I see that default recurring deduction of Rs. 2029 has been deducted from my credit card ending with 0053 today at 4:17 pm.

I request you to REVERSE the payment to my credit card.

Thanks in advance

Renuka

kglad

Community Expert

@Renuka30134128y2gn

check your account to make sure you subscribed to the monthly subscription (which automatically renews for the next month unless canceled) vs the annual plan paid monthly (which is a one year commitment), https://account.adobe.com

if you need to cancel, make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

thomasd33737910

Participant

It could be the case that have accidentally purchased an annual subscription with a monthly payment, if this is the case than you will need to cancel your subscription and pay 50% of the remaining contract.

If not then contact customer support and they will try to fix the issue.

John Waller

Community Expert

If you cancel within 14 days of ordering there is no early termination fee.

Г

ГАЛЯ3

Participant

I want to refund the cost of one subscription since the money was withdrawn twice and to refund the funds for April since I do not need it and for some reason the subscription was turned on

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