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Participant
Aug 17, 2026 6:28 AM UTC
Answered

I didn't agree to a subscription

Hej,

Jag har inte sagt ja till en prenumeration men verkar nu betala för en.. kan du hjälpa mig med detta?

 

    Jeff_A_Wright
    Jeff_A_WrightCorrect answer
    Community Manager
    Aug 17, 2026 3:47 PM UTC

    Thank you for your post, ​@precise_ninja5896.

     

    I apologize for any confusion and appreciate your long-term use of our services.

     

    I reviewed the account information available to us and can see that the Photography plan was originally started on January 22, 2022. Since the plan has been active for several years, this does not appear to be a recent free trial conversion.

     

    If you are currently seeing a cancellation fee, it is typically because the plan is being canceled outside of the initial 14-day refund period. You can review Adobe's subscription terms and cancellation policy here:

    https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

     

    If you would like to cancel the plan, you can follow the steps in this guide:

    https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

     

    If you believe the subscription was created without your authorization, please get in touch with our support team so they can review the account details with you:

    https://helpx.adobe.com/contact.html?rghtup=autoOpen

     

    Please update this public discussion thread if you have any additional questions, ​@precise_ninja5896.

    5 replies

    kglad
    Community Expert
    Community Expert
    Aug 17, 2026 12:21 PM UTC

    if you started a free trial that was not canceled, you agreed to a paid subscription.

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    Participant
    Aug 17, 2026 6:47 AM UTC

    Men då vill ni att jag betalar mer än 400kr för att avsluta 

    Translate
    Community Expert
    Aug 17, 2026 6:50 AM UTC

    It seems that is cancellation fee. It is levied if you try to cancel after 14 days. Check the article on refund it explains this. If you still need help you can contact Adobe Support as well. https://helpx.adobe.com/contact.html?rghtup=autoOpen

    Translate
    -Manan
    Community Expert
    Aug 17, 2026 6:32 AM UTC

    You can cancel it yourself and if you cancel it within 14 days you will get a full refund. See the following articles on how to cancel and refund rules

    https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

    https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

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    -Manan