I didn't even know I had a subscription and randomly was charged, please give a refund this has been the most frustrating way to request a refund, I was charged 12.85 earlier today

Refund

This topic has been closed for replies.

Correct answer Jeffrey_A_Wright

Thanks for posting about your recent subscription commitment, @Ciaranmdu , to this public discussion forum. I can confirm you ended your commitment to Adobe today. Any refunds issued will take up to 14 days. Please see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html for more information. I am sorry you did not find more value from our offerings.

Participant

您好经理，我也是在不知情情况下被扣了月付费用，我已在平台网站上申请退款，请问您能否帮我查看退款申请有无成功，我是在订阅套餐后14天内申请的退款，我认为我符合退款资格，但是却在个人中心查询不到退款流程。如果您能查到有我的退款申请，请邮箱告知，非常感谢您的帮助！：脸红：

Community Expert

@xiaomei123000

did you cancel your subscription? ie, check https://account.adobe.com

Participant

您好，是的我已取消订阅，也看见了发给我的关于取消订阅的邮件，听说5~7个工作日退款会到账，这个消息可否准确呢😁

Correct answer

Community Manager

Thanks for posting about your recent subscription commitment, @Ciaranmdu , to this public discussion forum. I can confirm you ended your commitment to Adobe today. Any refunds issued will take up to 14 days. Please see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html for more information. I am sorry you did not find more value from our offerings.

Sign up