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Frida5C6D
Participant
August 19, 2020
Question

I do not have access to my previous account where the monthly amount is deducted

  • August 19, 2020
  • 2 replies
  • 228 views

Hi,
I have used my school email as an email here, but now that I left that school I no longer have access to that email. My card is registered here and I can not log in as confirmation is needed. thus, it deducts the monthly payment from my card without me being able to use the license or terminate it! I am now using this email instead of avoiding the same problem! What can I do?

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2 replies

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
August 19, 2020

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

    T
    Test Screen Name
    Legend
    August 19, 2020

    Contact Adobe. Use chat or phone. This cannot be solved in the community forum. Warning, scammers may contact you privately pretending to be Adobe staff. Adobe will never send you a private message asking you to email an account that isn't @adobe.com, or use Skype. Adobe never ask you for their password. These scammers want your Adobe info, credit cards, your money and control of your computer, please take care.

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