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Participant
November 16, 2025
Answered

I do not have any account plan but I keep being charged

  • November 16, 2025
  • 1 reply
  • 26 views

I've been charged over an year and can't get it to stop.

 

it's says no active plan but I keep seeing the payments form my credit card. 

How is this even possible? 

im paying over a year for a plan I could never use?

 

please cancel this and sent my money back.

 

I will report this as fraud at my bank!

 

Augustus 

 

 

Correct answer John T Smith

Do you have another email address and Adobe account?
https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html
-or contact your credit card company or bank if you think your card account was stolen

1 reply

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
November 16, 2025

Do you have another email address and Adobe account?
https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html
-or contact your credit card company or bank if you think your card account was stolen