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Incorporated Etincelles
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May 29, 2026
Question

I do not remember having purchased this product. I just reviewed my backing information. I was charged for a product I never even use.

  • May 29, 2026
  • 2 replies
  • 7 views

I do not remember having purchased this product. I just reviewed my backing information. I was charged for a product I never even use. I only noticed because you sent me an email saying I missed a payment. This is crazy. I am seeking a refund for this “Subscription” I didnt even use. I dont even think I ordered it.
 

Your subscription
There's an issue with your payment details for:
Payment method
Visa ending in 8645
Due on
06/28/2026
PRODUCT   SUBTOTAL
Creative Cloud Pro
Paid Upfront		   US$779.88/yr
Subtotal:US$779.88/yr
Tax/VAT: US$0.00/yr
DUE: US$779.88/yr

    2 replies

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity Manager
    Community Manager
    May 29, 2026

    Thanks for posting to this public discussion forum, ​@Incorporated Etincelles.

     

    I can confirm that you have had an active subscription for almost a year. Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team who can help you manage your commitment.

     

    I don’t see any records of any previous attempts to reach us, and if your device or network is managed by an organization, then you may need their help to reach us at https://helpx.adobe.com/contact.html?rghtup=autoOpen.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 29, 2026

    use https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html?linkId=100000379229962

     

    then check that account https://account.adobe.com 

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