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Jeff_Know1
Inspiring
May 21, 2013
Answered

I do NOT want to auto-renew for another year!

  • May 21, 2013
  • 11 replies
  • 24160 views

I do not want to auto renew my current Cloud subscription.

I feel pressured into buying it in the first place and here is why:

I was using Design Premium CS4 When Adobe suddenly says that you couldn't upgrade from CS4 to CS6 anymore. (Remember that people?). So I stupidly believed that and bought the CS5.5 upgrade instead because it was on sale. My plan was to just buy the upgrades when they were on sale. Otherwise apparently I would have to buy a completely new license if I didn't keep up!

Then the aggressive Creative Cloud advertisements came along.

"Hurry up before the introduction price expires in august 2012!". (A year later and its still going on.)

Sigh... Looking back at that I am such a gullible idiot. But no more. I have absolutely no desire whatsoever to continue with Adobe and their continued lies upon lies upon lies. I am absolutely disgusted with Adobe's 'marketing' strategy. And with Shantanu Narayen, President and CEO of Adobe at the top of the company I fear it will only get worse. Just listen to the man speak and you'll know...

And that in a nutshell is why I will NOT be pressured into continuing with this scheme.

If Adobe goes back to perpetual licences I would strongly recommend Adobe to offer reasonable upgrade prices to all the people that they have scammed into this Cloud scheme. I would call Adobe's behavior in dealing with customers CRIMINAL!

"Your membership will renew on August 30, 2013"

So if an Adobe employee could stop my account from auto-renewing on August 30, 2013 that would be lovely.

This topic has been closed for replies.
Correct answer Beverley Gray

Hi Jeff

You will be able to cancel your membership after payment for the 12th month has processed - see http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

If you have any issues with this, please let us know and we'll be happy to assist you.

Kind regards

Bev

11 replies

Beverley Gray
Beverley GrayCorrect answer
Inspiring
May 21, 2013

Hi Jeff

You will be able to cancel your membership after payment for the 12th month has processed - see http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

If you have any issues with this, please let us know and we'll be happy to assist you.

Kind regards

Bev

How_do_I_cancel_my_paymen
Participant
December 30, 2014

Hi,

This is very difficult for me because I´m from south america and my english is not good. I have already done a suscription for a year (since december 22, 2014) but I want to cancel it. Adobe InDesign is not working, it has a few problems until I´m working, and the same happens with Photoshop. I´m not pleased and I can´t do the cancellation process, it doesn´t work, there is an only option to contact with someone but who?  How can you help me?

Thanks,