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Participant
December 7, 2021
Question

I do not want to pay more

  • December 7, 2021
  • 1 reply
  • 96 views

Hey
I have not used your product for 3 years, I do not want to pay more.
How do I avoid it? I can not get in the Admin Console, will you not help me?

    This topic has been closed for replies.

    1 reply

    LinSims
    Community Expert
    Community Expert
    December 7, 2021

    Subsciption cancelation information for individual subscriptions: 

    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    If you are on a manual plan payed in monthly increments and there is time remaining on the contract, you will be charged a fee of 1/2 the remaining time. For example, if you have 6 months left, you will be charged the equivalent of 3 months fees to cancel.

     

    Account and billing issues must be addressed by customer support. This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

    Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

    CHAT: Click the following to contact Adobe customer support staff for help:

    https://helpx.adobe.com/contact/support.html

    You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

    This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

    Click the chat icon at the bottom right of the page to open a chat session.

    If that doesn't work, try this link, which opens a chat window directly:

    https://helpx.adobe.com/contact.html?rghtup=autoOpen


    PHONE: You can also search this page for a regionally appropriate phone number for customer support.

    https://helpx.adobe.com/contact/phone.html